Most of us consider ourselves to be very good at communication. If we are so good at it, why do we spend in excess of 80% of our time clarifying or defending our communicated message? Communication is easy; it’s other people who make it impossible! Right? Jude’s straightforward methods and principles of adaptation will enhance communication, as well as, personal and professional power: power of understanding, power of influence, and power of results.

Participants will learn:

	Five simple secrets to mastering communication with anyone
	Why certain assertiveness techniques and scripts are not working
	How to take listening skills to a higher level
	Why a customer’s temper flares when asked the question, “How may I help you?”
	How to adapt communicated messages for greater results

--Clare Booth Luce