We work with difficult people, live with them, count the items in their carts in express lanes at the grocery store, drive with them on the freeways, do business with them, and have recurring nightmares about them. Our bottom line, personal lives, energy, and health are at risk by not knowing effective ways to deal with the negative influence of ugly behaviors. 

In this extremely insightful and stimulating session, participants will learn:

	How to achieve a more desirable outcome to negative events and ugly behaviors
	How to identify and manage personal triggers of fiery-hot anger, raging waters (tears), foot-in-mouth disease, or other emotional reactions to ugly behaviors
	The frightening difference between sarcasm and humor, and the damaging effect of sarcasm
	How to understand differences in others and embrace diversity
	How to Tweak the ‘Tude!
	Three statements that will change your perception and your life

In the absence of facts, we all make up our own stories.